Terms of Service

Effective date: July 2, 2026

These terms govern the use of PlaceUp — a consignment marketplace that connects independent brands with local stores and lets shoppers buy off the shelf with a QR checkout. By creating an account or making a purchase you agree to these terms.

The marketplace

Brandsown their inventory at all times and choose which stores to work with, what to stock, and each product’s return policy. Stores host approved brands on their shelves — no rent is paid in either direction. Shoppersbuy in-store by scanning a product’s QR code and paying online, then show the digital proof of purchase on the way out. PlaceUp is the platform that connects the three and moves the money; it is not the seller of record.

Restocking. Approving a placement authorizes the brand to replenish the same approved products within the approved display space; stores are notified of each restock and may require per-restock approval in settings, or end a placement at any time.

Payments & revenue share

Payments are processed by Stripe. Each completed sale is split 65% to the brand, 25% to the store and 10% to PlaceUp(temporary founding-partner bonuses may adjust these rates, as shown in your dashboard). Brand and store payouts are transferred to their connected Stripe accounts. For returnable products, funds are held for the product’s return window before release so refunds can always be honoured; non-returnable (final sale) products pay out immediately.

Returns & refunds

Each product carries a return policy chosen by its brand: refund without return (you keep the item), returnable(the item ships back to the brand’s return address), or final sale(defect claims only). Returns are started from the link on your receipt; the brand reviews each request and you’ll be emailed its decision. Approved refunds go back to your original payment method, typically within 5–10 business days. Stores are never part of the returns process. Refund requests made after funds have been released to the brand and store are handled manually — contact support.

Accounts

You must provide accurate information, keep your credentials secure, and be authorised to act for the business you register. Brands are reviewed before appearing in the public directory, and PlaceUp may approve, reject or suspend accounts to protect the marketplace. You are responsible for the content you upload (product photos, descriptions, logos) and must hold the rights to it.

Prohibited use

No unlawful, counterfeit, recalled or misrepresented products; no attempts to bypass the QR checkout, manipulate prices or payouts, abuse the returns process, scrape the platform, or interfere with other users. We may remove listings or suspend accounts that break these rules.

Fees & taxes

PlaceUp’s platform fee is the 10% share described above. Brands and stores are responsible for their own taxes on their earnings. Shoppers receive a Stripe invoice for every purchase.

Liability

The service is provided “as is”. To the maximum extent permitted by law, PlaceUp’s aggregate liability for any claim is limited to the platform fees it earned on the transactions giving rise to the claim. Brands remain responsible for their products, including product safety and compliance; stores remain responsible for their premises.

Changes & termination

We may update these terms; material changes will be emailed to account holders and take effect 14 days after notice. You may close your account at any time — completed sales, held funds and open returns are wound down under the terms in force when they occurred.

Contact

Questions about these terms: support@placeup.ai